Helpie FAQ

[helpie_notices group_id=’288’/]


  • How to update android box software
  • How to order spares
    Send an email to with the spares required. If spares are available a quote will be generated for the spares.
  • How long is the Warranty on products
    All ultra-link products have a 1-year warranty.
  • How to repair products
    If your item is still in warranty, can take the item back to the store you've purchased it from with you till slip/ invoice and they will arrange with the supplier to collect and repair the unit. Repairs take up to 21 working days from when the supplier receives the repair request.
  • For to repair an Out of warranty product
    Contact our service department at Customer to courier product to our offices and back or the client can deliver the item to our offices and collect once completed. Once the unit is received at our offices it will be assessed by our technicians and once the assessment has been completed, we can then generate a quote for the customer.
  • Additional product information
    Can call into our service department on 011 314 8451 and ask to speak to a technician or contact us on email with questions on additional information required.
  • Product has short/Missing parts
    Please contact our service department on with an attached copy of you Invoice/till slip.
  • Assistance setting up device
    Can call our service department on 011 314 8451 and ask to speak to a technician or contact us on email with your query and a contact number so that we may better assist.
  • How to activate the Ultra-Link 4G MiFi Mobile Router
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  • Smart watch water resistance guide