Support

How can we help you?

Get in touch with the right people at Ultralink.
We’d Love to hear from you.
 

PRODUCT SUPPORT

Having problems using our products? Our Customer Service and Support team is eager to help you with any product related question. Contact our sales experts to get answers to all your sales related queries.

BECOME A RESELLER

We’d love to talk about how we can work together. Contact our sales experts to get answers to all your questions about purchasing Ultra-link products.
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FAQ's

FAQ

  • How to update android box software
  • How to order spares
    Send an email to Service@interfoto.co.za with the spares required. If spares are available a quote will be generated for the spares.
  • How long is the Warranty on products
    All ultra-link products have a 1-year warranty.
  • How to repair products
    If your item is still in warranty, can take the item back to the store you've purchased it from with you till slip/ invoice and they will arrange with the supplier to collect and repair the unit. Repairs take up to 21 working days from when the supplier receives the repair request.
  • For to repair an Out of warranty product
    Contact our service department at Service@interfoto.co.za. Customer to courier product to our offices and back or the client can deliver the item to our offices and collect once completed. Once the unit is received at our offices it will be assessed by our technicians and once the assessment has been completed, we can then generate a quote for the customer.
  • Additional product information
    Can call into our service department on 011 314 8451 and ask to speak to a technician or contact us on email Service@interfoto.co.za with questions on additional information required.
  • Product has short/Missing parts
    Please contact our service department on Service@interfoto.co.za with an attached copy of you Invoice/till slip.
  • Assistance setting up device
    Can call our service department on 011 314 8451 and ask to speak to a technician or contact us on email Queries@interfoto.co.za with your query and a contact number so that we may better assist.
  • How to activate the Ultra-Link 4G MiFi Mobile Router
  • Smart watch water resistance guide
  • Can’t find what you’re looking for ?
    We can help!.

    For all your products and service related requirements, contact one of our friendly customer service agents today. Alternatively, drop us an email by completing the “Contact Us” form and we’ll get back to you in no time.
    BUSINESS HOURS
    Monday- Friday: 8:00am to 4:30pm | Weekend & Public Holidays: Closed

    Get in touch

    : 20 Roan Cres,
    Randjespark,
    Midrand
    Johannessburg
    1685

    : support@ultralink.co.za

    : 011 314 8451

    : 086 006 1046
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